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Right of Withdrawal

Any consumer and user who purchases in deineshop.com, in accordance with Law 3/2014 of March 27 amending the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16, may exercise its right of withdrawal within 14 calendar days without justification. The withdrawal period shall expire 14 calendar days from the day that the consumer and user or a third party indicated by him, other than the carrier, acquired material possession of the goods. To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement. You can use the following withdrawal form, although its use is not mandatory: WITHDRAWAL FORM. In order to comply with the withdrawal period, it is sufficient that your communication on your exercise of this right be sent before the corresponding period expires. In case of withdrawal, we will refund all payments received, including delivery costs (applies to orders from the Canary Islands, Balearic Islands, Ceuta and Melilla, as shipments to the Peninsula are free) without any undue delay and, in any case, no later than 14 calendar daysfrom the date on which we are informed of the decision to withdraw. We will proceed to make such reimbursement using the same means of payment used for the initial transaction, unless the consumer and user has expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund. The right of withdrawal for custom-made goods may not be exercised.

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